Manhattan SCALE

A unified platform in the cloud

Manhattan SCALE is a warehouse system from Manhattan Associates, which builds supply chain and commerce software. The company describes its warehouse system as one integrated solution or as modules that target particular operational opportunities, so a customer can start with one area and add others as it grows. The wider Manhattan Active platform is described as cloud-native and built from microservices, which the company says allows continuous updates with no downtime.

Warehouse control across the network

The company says its warehouse management system lets customers control demand, supply, labor and automation across their whole network. Labor management is brought into one system with gamification, incentives and task planning, and a yard management solution handles the movement of trucks and trailers, so operators can find opportunities in the yard as well as in the warehouse. Warehouse automation and robotics are presented as part of the same unified supply chain.

Planning and replenishment

Inventory planning and replenishment are presented as a single linked process. Manhattan describes a demand planning product that responds in real time to improve forecast precision, and an inventory allocation product that brings forecasting, replenishment and omnichannel fulfillment together so that stock sits where demand is. The aim is to keep inventory aligned with demand across every channel.

Transportation and order promising

Transportation management handles carriers, rates, routes and loads, and the company says it is engineered to adapt and grow with a customer's business. Order management and promising work across channels, with global inventory visibility, delivery promising and RFID-enabled store fulfillment. The company says its order management can augment an existing ERP system so that it can handle more advanced order work.

Stores, customers and engagement

Point of sale, store fulfillment and customer engagement run on the same platform. The engagement solution brings together self-service, a contact center, omnichannel customer data and agentic AI, so that retailers can support buyers at each stage of their journey. The company also publishes ebooks on the learning supply chain, the unified supply chain and the engaged workforce, which set out its view of how these parts connect.