Daupler

Daupler makes response management software for utilities, public works departments and similar service organisations. Its main product, Daupler RMS, helps staff handle service requests and emergencies and cuts unnecessary callouts.

What Daupler offers

• Daupler RMS — a web-based platform for taking reports, notifying crews and documenting incidents.
• Call centre service — handles after-hours call intake, alerts staff to urgent issues and records minor calls for the next day.
• Daupler Engage — lets customers send photos and notes and follow the progress of a request online.
• Mass notifications — sends messages by text, email or phone.
• Crew safety — logs arrival times and check-ins.
• System links — connects with other information systems to show where problems occur.

Who it works with

Public works, utilities and service organisations of many sizes.

Key facts

• Delivery: accessed from any device, with nothing to install
• Onboarding: a dedicated team member configures the platform