Daupler

Daupler builds software that helps utilities, public works teams and similar service bodies handle incidents, which it calls a response management system (RMS). It collects service requests and emergencies in one place, judges how serious each one is and helps get the right crew out. It also runs call centres for out-of-hours intake.

What Daupler offers

• Incident intake and triage — requests from phone, text, sensors and connected systems, with AI help assessing severity.
• After-hours call centres — staff take calls, alert on-call teams to urgent issues and log the rest for the next day.
• Crew callouts and safety — automated callouts, with site arrival times and crew check-ins recorded.
• Daupler Engage — residents submit photos and notes and follow progress online.
• Mass notifications — messages by text, email or phone.
• Response analytics — linking data systems to see where and when issues arise.

Who it works with

Municipalities and private organisations across North America running water, sewer, electric and trash services. Users it names include the Vallejo Water Department, Ottawa Utilities and the joint Wyandotte County and Kansas City, Kansas government.

Key facts

• Based in: United States
• Customers: more than 200 organisations, as stated
• Leadership: founder and CEO John Bertrand, CTO Ryan Rosenbaum