360 Utility & Telecom Suite

Methodia builds the 360 Utility & Telecom Suite for energy and telecom retailers, and describes it as an end-to-end platform covering the whole customer lifecycle. The idea is to bring billing, customer care and operations into one system for suppliers of electricity, gas and water.

Order to cash and the customer record

The suite is meant to automate order-to-cash processes, lift profits and improve customer service. Billing, CRM and self-service sit together, and the company says the platform has been built to handle high volumes, with figures for invoices issued each year and rating events each hour on its site.

Modules you add as you grow

Methodia describes the system as modular. Billing, CRM, asset management, workflow management, reporting and sales can be chosen as needed and added later. It also offers full managed services, and the platform can be linked to existing systems and third-party applications.

White label for new entrants

A white-label model is on offer for companies that want to add utility services to what they already sell, bundling gas, electricity and other services into a single offer. Methodia says it can help manage the entire utility retail business behind that offer.

AI layer

The company says it has added a network of specialised AI agents on top of the system, using forecasting, optimisation and automatic corrective steps with the aim of better margins, lower operational risk and longer asset life.