Horatio

Horatio (Hire Horatio) is an outsourcing company that supplies nearshore teams for customer operations, combining human agents with technology and AI. It supports businesses from startups to household names, with agents matched to each client's industry. Teams work as an extension of the client's own staff and can be reached through Slack, phone and email.

Products and services

• Customer support: round-the-clock service across email, live chat, in-app and phone.
• Back office: outsourced operational tasks handled by dedicated agents.
• Trust and safety: tailored content moderation plans following a risk assessment.
• Fintech operations: compliance work, document verification and fraud prevention for financial institutions, marketplaces and tech platforms.
• Healthcare operations: support services for healthcare companies.
• AI and automation: help implementing AI within customer operations.

Customers and markets

Startups, venture-backed firms and established brands, including financial institutions, marketplaces and tech platforms. Named clients include Dr. Squatch and Starface World.

Key facts

• Model: nearshore and on-demand staffing
• Response time: an average first response of 2 hours, according to the company
• Satisfaction: the company reports an average CSAT of 96%