Horatio

Our goal is to make life easier for your customers Our agents are proactive, passionate, and create personal connections They specialize in niche industries They know your sector They speak your lingo Whether you’re a startup, venture-backed unicorn, or household name, your hand-picked agents will be proud to represent your team You’ll be proud to have them on board

You’ll never miss out on valuable customer feedback, as we’ll keep you constantly updated Available via Slack, phone, and email we’re only ever a message away Plus, your team is just that – yours Think of us as a team member in the office next door

When assessing how your company will safeguard and stay protected, it is important to recognize your site has unique characteristics and therefore individual risks as well

Horatio provides a nuanced approach to moderating your content We provide a rigorous assessment and will tailor-make a content moderation plan to fit your team’s needs

Our customized, holistic, end-to-end solutions deliver compliance requirements to financial institutions, marketplaces, and tech platforms

We understand the importance of document verification and fraud prevention to the continuation of our clients’ operations

MEET OUR GREATEST ASSET

HOW HORATIO BENEFITS YOU

WE KNOW YOUR TECH STACK

OUR CLIENTS LOVE US

“Horatio has been an invaluable and strategic partner to Dr Squatch, from starting off with just a few agents, to now managing a small army!”

• Chief Product Officer - Dr
• Squatch “We view Horatio as part of our team and I’m very happy to have brought them on board They’re very reliable, high touch and great partners All of the associates have exceeded our expectations and improved our overall customer experience We’re grateful for them!”
• Head of CX and Marketing - Starface World “Horatio allows us to focus on building our core business while Horatio builds our customer service vertical It feels like we are all one company Our customers love working with Horatio and so do we!”
• Senior Operations Manager - The Inside “Overall, the team has been exceptionally helpful They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!”
• Founder - Tenzo Tea “We cannot say enough good things about the Hire Horatio team From their leadership to our everyday agents, we have been nothing but impressed Their team is responsible, attentive, and trustworthy, and provides top class customer service for us here at This Saves Lives Their passion and hard work undoubtedly helps us save more kiddos lives, and for that we cannot thank them enough ”
• Director of Customer Experience - This Saves Lives “We have had a fantastic experience with the Horatio team this past year They are fully immersed in our company culture which was a big reason why we decided to go this route The team members are talented, hard-working, and dedicated to helping us hit our goals We are looking forward to a great future together!”
• Director of Sales - Zola “Horatio is not an outsourced firm for us – they’re part of the team They live on our Slack, have an equal voice in customer experience and product iteration, and are a major reason why we’ve been able to grow over 400% year over year ”
• Ryan Lupberger and Zach Bedrosian

The Key to Exceptional Customer Service Success: Employee Recognition

Unlocking Your Businesses Potential with Outsourcing

Customer Loyalty can be the Key to Increasing Revenue for your Brand

You are just one click away from dedicated, customized, truly game-changing customer support.

OUTSOURCING AS

SMART AS YOU ARE.