Firefish Software

Workflows for contract, temporary and permanent desks

For UK recruitment agencies, Firefish provides one CRM for permanent, temporary and contract desks. Each desk has its own workflow, while candidate and client data stays in a single database. On a contract desk, consultants manage assignments, advanced rates and timesheets, and keep end dates, extensions and the next opportunity visible. A temporary desk plans shifts, manages availability and confirmations, and moves timesheets through client approval. A permanent desk manages shortlists, interviews, offers and placements alongside the other two.

Turning a recruitment database into revenue

Many agencies already hold the candidates and client history they need, but the records are often incomplete, out of date or hard to search. Firefish enriches records, syncs email so that client and candidate conversations are captured, and uses its Match AI feature to surface people already in the database. The company argues that this turns a CRM from a store of data into a source of new placements and repeat business.

AI, automation and email sequences

Firefish's AI features help recruiters draft job advertisements, summarise activity and work through routine updates. Automation handles repetitive tasks such as chasing and logging, using workflow actions and smart prompts, while email sequencing supports outreach and follow-up. The company says its analytics show which channels and activities produce revenue.

Compliance, candidate portals and job posting

The platform sends compliance workflow notifications and collects right-to-work documents, with reports that show the compliance status of candidates and staff. A candidate portal lets people manage their own details, and job postings can be broadcast to multiple boards from one place. Recruitment websites can be connected to the CRM, so that new content and campaigns are managed from within the system.

Live reporting for the whole business

Dashboards show activity, pipeline, jobs, placements and revenue in real time across permanent, temporary and contract work. Managers can explore layers of recruitment data and forecast future revenue, which the company presents as a way to run an agency on figures it can trust. The company reports a 15% fall in operational costs and a 30% rise in revenue per recruiter among agencies using the system.