Genesys

Genesys makes Genesys Cloud CX, a customer experience platform for large organisations. The software links what a customer wants to the people, systems and workflows needed to resolve it, whether handled by staff or by AI. The company is headquartered in Menlo Park, California, and offers plans for businesses of different sizes.

What Genesys offers

• Genesys Cloud CX — a cloud platform for running customer service and contact centre interactions.
• Agentic virtual agents — AI agents that reason and act during customer conversations, such as handling a travel notice or a replacement card.
• Experience orchestration — coordination of human and AI work across a customer journey in real time.
• Journey optimisation — tools to make each interaction more efficient and connect processes across the enterprise.
• Support and resources — a ticketing portal, resource hub, product demos and the CX+AI event.

Who it works with

Genesys serves enterprises that manage large volumes of customer contact, such as banks and card issuers, and says its plans suit businesses of various sizes.

Key facts

• Based in: Menlo Park, California, United States
• Product: Genesys Cloud CX
• Event: CX+AI