Appliment

Digital transformation and business software in Croatia

Appliment is a digital transformation company based in Croatia. It implements business software for clients and builds custom systems where off-the-shelf products fall short. On every engagement the firm assigns a project manager, who takes the client's problems and shapes them into requirements, while the in-house developers do the coding.

Bitrix24 implementation

Much of the firm's work is with Bitrix24. The company says it has held Gold Partner status for five years running and that it is known in the Bitrix community as a go-to partner for both on-premise and cloud installations. Its approach covers the whole suite, including CRM, a digital workspace, document management, task management and calendars. It also builds custom modules for any part of the platform, whichever licence a client holds. The company says its development team is in-house, so the engineers who build a system can keep improving it.

Other systems the firm delivers

The company lists CRM and back-office systems for sales, a warehouse and logistics management system, and business intelligence tools for managers and boards. It also names document management and content management systems, and interactive systems for data mining, machine learning and data visualisation. Other tools it mentions include Zendesk for customer support and Visual Paradigm for diagrams and process management.

How it works with clients

Appliment says its engagements run over the long term. It describes building systems that are expected to last for years rather than months, and it says it maintains and improves them actively. Success measures are agreed with each client at the outset, and the company says it focuses on how each project improves the client's business. The firm says it takes on both large and small projects. Consulting and training are offered before, during and after a project, and the firm also helps organisations digitise paper documents.