About Softphone.Pro

Download Softphone App for Windows or Mac

Softphone.Pro 5.2

April 12, 2023 New features: call pickup, dialing rules; added new options for calls recording: mp3/wav format, mono/stereo

Softphone.Pro 5.1

November 25, 2022 New integrations: CRM Salesforce, CRM Microsoft Dynamics, Zoho Desk, Freshdesk; updated Jabra headsets integration, fixed CRM 1C integration status display, fixed incoming call window display on multiple monitors setups, fixed phone number retrieval from external apps (click-2-call)

Softphone.Pro 5.0

August 1, 2022 New design: dual-window, multi-window, compact; new interface: quick switch between window modes; new Personal Performance window

Softphone.Pro 4.11

June 27, 2022 New integration with CRM 1C, new Pipedrive integration mechanism: less network load on user's side

Save Time and Answer Calls Faster

Call center agents use their softphones hundreds of times a day That’s why we tried to create a friendly interface with larger buttons Perform any action in just 2 clicks Read more →

Connect to your PBX or telephony provider

Gauge Performance Metrics Easily and in Real-Time

Analyze staff performance with 15 online reports, charts and a detailed call log with click-to-play feature Improve performance and streamline call center operations by giving managers the information they need to make smart business decisions

See your analytics on a live dashboard Check screen captures and live webcam monitoring, to get a full picture of agent's activity in the moment For more in-depth analysis, export your Call Log data to Microsoft Excel in just a few clicks

Set Up Fast with Our Remote Configuration and Security

Your team will install a pre-configured program, so IT specialists don't need to setup and establish a remote connection to their computer Plus, users can’t view or update softphone settings by themselves That helps to secure SIP server and avoid inaccurate settings updates

Instantly Integrate with Any Application

Softphone Pro provides wide range of integration options, so you can easily set up screen pop-up and click-to-call functionality in any software with minimal effort IT specialists can implement click-to-call, click-to-transfer and click-to-hangup features with any 3-rd party Web, Windows, or Mac software

Softphone Pro has already been translated into the following 16 languages: Czech, Danish, Dutch, English, French, German, Greek, Italian, Polish, Portuguese, Roman, Russian, Spanish, Turkish, Ukrainian, Uzbek Your agents will be happy to use the app in their own language! Can't find your language? We need your assistance! Help us to localize and get 10 users annual subscription for free! Please drop us an email and we'll send you localization file in English Translate all the texts in a plain text editor (Notepad, Notepad++, etc ) and send it back We'll add your localization in the next release

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