young startup from Stuttgart with a lot of passion for democratic processes and the necessary know-how for the future
SentiOne
Polish platform combining social listening for brand monitoring with chatbots and voicebots for customer service
- Founded 2011
About SentiOne
SentiOne, based in Poland, pairs two products: web and social media monitoring, and conversational AI for automating customer service. The company has now been operating for 15 years.
Services
- Social listening: tracks online talk about a brand with an AI analysis engine, helping to head off social media crises.
- Audience and trend insight: customer analytics and trend analysis that also surface sales leads.
- Chatbots and voicebots: bots that the company says can deal with up to 70% of customer requests.
- NLU engine: its own natural language understanding engine, for which the firm cites a 94% intent recognition accuracy score, referenced by Papers with Code and the AI research association AAAI.
- Deployment choice: available on-premise or in the cloud.
Customers and markets
SentiOne serves brands and agencies; Ogilvy and Mather uses it for several clients across 15 markets in the CEE region. Voicebot clients use it for after-hours and repetitive service requests.
Key facts
- Based in: Poland
- Operating: 15 years, as stated by the company
- Deployment: on-premise and cloud
Profile written by TrustList from the business's own published information, Sep 2026.
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