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SentiOne

Polish platform combining social listening for brand monitoring with chatbots and voicebots for customer service

  • Founded 2011

About SentiOne

SentiOne, based in Poland, pairs two products: web and social media monitoring, and conversational AI for automating customer service. The company has now been operating for 15 years.

Services

  • Social listening: tracks online talk about a brand with an AI analysis engine, helping to head off social media crises.
  • Audience and trend insight: customer analytics and trend analysis that also surface sales leads.
  • Chatbots and voicebots: bots that the company says can deal with up to 70% of customer requests.
  • NLU engine: its own natural language understanding engine, for which the firm cites a 94% intent recognition accuracy score, referenced by Papers with Code and the AI research association AAAI.
  • Deployment choice: available on-premise or in the cloud.

Customers and markets

SentiOne serves brands and agencies; Ogilvy and Mather uses it for several clients across 15 markets in the CEE region. Voicebot clients use it for after-hours and repetitive service requests.

Key facts

  • Based in: Poland
  • Operating: 15 years, as stated by the company
  • Deployment: on-premise and cloud

Profile written by TrustList from the business's own published information, Sep 2026.

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