VivaSoft

VivaSoft makes Viva Civic, a permitting and licensing system for government agencies. It gives applicants an online portal and gives staff automated workflows, so permits move through review and approval with fewer manual steps.

What VivaSoft offers

• Customer portal — applicants submit plans, documents and applications, pay invoices online, request inspections and see results as they arrive.
• Workflow automation — a separate workflow for each permit or project type, with staff and customers alerted by dashboard updates and email.
• Online services — construction revisions, complaints and service requests handled in the portal, and design teams or owners can be given shared access.
• Analytics and reports — pre-built reports with charts, comparisons of productivity by person or division, and cost studies.
• Data export — information can be passed to the report writer of the customer's choice.
• Offline access — a Store and Go feature gives access to key data without an internet connection.

Who it works with

Civic bodies that issue permits and licences. The vendor says users need under an hour of training and that staff have dashboards showing workload and deadlines.