MyDPW

MyDPW is the public works edition of Unified Alerts, an alerting product from Polka Dot Sky Software. The company merged into KZN Consulting, which trades as Kaizen, in December 2022, and the product continues there as service alerts. It serves local governments that need to tell residents what is happening on their street.

What MyDPW does

• Address-matched alerts: messages go to residents by address, service route or licence plate, so only affected blocks hear about a change.
• Service coverage: street sweeping, trash and recycling, leaf collection and snow.
• Multiple channels: text, email or push notification, according to each resident's choice.
• Staff tools: one service for residents and operations teams, with branding, schedules and message templates for each department.
• Hosting: the supplier hosts and maintains the system.

Clients

City and state public works departments. It has run for the Department of Public Works in Washington, DC since 2017. During the pandemic the same alerts were packaged into campaigns such as wellness checks for seniors and test result delivery.

Key facts

• Current owner: Kaizen, since the December 2022 merger.
• Product name today: service alerts.