HostedTel

HostedTel, also trading as Hosted Dialer, supplies a predictive dialler that call centre agents run from a computer and headset. Everything works over the internet, so no office phone system or extra hardware is needed, and accounts can be set up online or by phone on the same day.

What HostedTel offers

• Predictive dialling: dials up to five lines at a time and screens out answering machines.
• Campaign reporting: shows which campaigns perform better, how many leads have been reached and which need a callback.
• Scheduled callbacks: agents pick a date and time for follow-ups and get reminders.
• Voicemail drop: one click leaves a recorded message after the beep while the agent moves on.
• Full lead records: upload all customer data, not just names and numbers, so agents see the context on each call.
• Supervisor tools: live listening, whisper coaching and barge-in on agent calls.

Who it works with

Sales and outbound call centres that want to reach more contacts per agent.

Key facts

• Based in: United States
• Setup: same day, with no hardware and no activation charge