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Library Automation Software

LibAnswers

Library reference and knowledge base software for answering patron questions through chat, email and text messages

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About LibAnswers

LibAnswers is a library engagement tool from Springshare that supports reference services through a built-in knowledge base. It sits within the LibApps suite of cloud software for libraries and non-profits.

What LibAnswers offers

  • Multi-channel questions: LibChat widgets, email ticketing and SMS in one place.
  • Knowledge base and FAQs: answers can be built up and reused.
  • Reference statistics: detailed figures on the questions libraries receive.
  • Social media support: handles queries arriving through channels such as Twitter.

Who it serves

Academic, public, school and special libraries, plus consortia. Springshare also runs a worldwide chat co-op of libraries offering round-the-clock virtual reference.

Key facts

  • Vendor: Springshare
  • Delivery: cloud software
  • Suite: works alongside LibGuides, LibCal and other LibApps tools

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Support hours
24/7 evidence sent
Security certifications
SOC 2 Type II evidence sent
Privacy and data
GDPR compliant evidence sent
Delivery
SaaS (cloud) evidence sent

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