SupportHero

SupportHero is knowledge management software that lets businesses answer common customer questions without a support agent. Its aim is to reduce incoming tickets and keep customers satisfied at any hour. The company is based in France.

What SupportHero offers

• Self-service answers — a knowledge base that gives customers immediate replies to frequent questions.
• Ticket reduction — fewer repeat queries reaching the support team.
• Quick deployment — a setup process the company describes as fast, with a simple interface.
• Product demo — a short video showing how support teams use the system.

Who it works with

SaaS companies, retailers, call centres and contact centres, along with other kinds of business that handle customer questions.

Key facts

• Based in: France
• Trial: available without card details