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ITSM Software

ICEFLO

Cloud platform for planning, testing and running change and disaster recovery events in regulated firms

By ICEFLO Limited

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About ICEFLO

Operational resilience work often runs on spreadsheet runbooks, emails, text messages, conference calls and management war rooms. ICEFLO is a cloud-based platform that its makers offer in their place, for teams working on planned change and on disaster and service recovery.

Planning, rehearsal and coordination

Teams write runbooks for change and recovery events together in the platform, stress test scenarios before a real incident, and orchestrate the tasks and the people involved as an event unfolds. Audits of business and technology events leave a trail that can be reviewed later.

Certification and clients

ICEFLO is ISO27001 certified, according to the vendor. Its client list includes IBM and four banks: Lloyds Banking Group, ABN Amro, NatWest and First Abu Dhabi Bank.

TrustList summary

ICEFLO is a cloud-based platform that helps teams plan and carry out operational resilience work. It covers planned change as well as disaster and service recovery, and replaces the spreadsheets and phone bridges many teams still rely on.

What ICEFLO offers

  • Planning: builds runbooks for change and recovery events in one shared place.
  • Stress testing: rehearses scenarios before a real incident occurs.
  • Orchestration: coordinates tasks and people while an event is under way.
  • Audit records: keeps a trail of business and technology events for later review.

Who it serves

The vendor names banks and large technology firms among its clients. Named customers are mostly banks, plus one technology company.

Key facts

  • Certification: ISO27001
  • Delivery: cloud-based
  • Replaces: spreadsheet runbooks, emails, text messages and conference-call war rooms

Summary written by TrustList from the business's own published information, Nov 2026.

Categories & features

What the business tells TrustList

Security certifications
ISO 27001 evidence sent
Delivery
SaaS (cloud) evidence sent

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