ICEFLO

ICEFLO is a cloud-based platform that helps teams plan and carry out operational resilience work. It covers planned change as well as disaster and service recovery, and replaces the spreadsheets and phone bridges many teams still rely on.

What ICEFLO offers

• Planning: builds runbooks for change and recovery events in one shared place.
• Stress testing: rehearses scenarios before a real incident occurs.
• Orchestration: coordinates tasks and people while an event is under way.
• Audit records: keeps a trail of business and technology events for later review.

Who it serves

The vendor names banks and large technology firms among its clients. Named customers are mostly banks, plus one technology company.

Key facts

• Certification: ISO27001
• Delivery: cloud-based
• Replaces: spreadsheet runbooks, emails, text messages and conference-call war rooms