Endear

Endear is a CRM built for retail store teams, focused on clienteling: associates keeping in touch with individual shoppers to win repeat sales. It combines personalised outreach, appointment booking and performance reporting, and is designed to work for brands with one store or hundreds. The company is listed in the United States.

What Endear offers

• Unified customer profiles — purchases, preferences and interactions across channels gathered into one live view.
• Outreach tools — features that help associates send personal follow-ups quickly and consistently.
• AI Opportunity Engine — highlights follow-up opportunities worth acting on.
• AI Notetaker — captures and organises notes from in-store visits.
• Appointments — booking for in-store customer appointments.
• Performance insights — reporting on which stores, campaigns and associates drive foot traffic and sales.

Who it works with

Retail brands running physical stores, particularly fashion and lifestyle labels. Case studies on its site cover GANNI and PAIGE, and a stylist at PatBO.

Key facts

• Based in: United States
• Integrations: Pre-built connections that sync customer data with existing systems