Chatmeter

Chatmeter built reputation management and local search tools for brands that run many locations. It has joined Alchemer, a customer feedback and survey company based in Louisville, Colorado, and its features now sit inside the Alchemer platform. The chatmeter.com site still offers a sign-in for existing accounts.

What Chatmeter offers

• Review management — monitoring of reviews across locations, with AI help to reply at scale.
• Listings management — keeping each location's details correct on Google, Apple Maps and more than 70 directories.
• Local Pages — a search-optimised landing page for every location, aimed at local search traffic.
• Customer intelligence — analysis of indirect feedback gathered from reviews, social media and customer comments.

Who it works with

The tools are built for multi-location businesses that need to manage their presence and feedback branch by branch. At the time of the deal, Chatmeter and Alchemer put their combined customer base at over 15,000 organisations.

Key facts

• Owner: Alchemer, which announced the acquisition in September 2025
• Chief executive at acquisition: John Mazur
• Directories covered: Google, Apple Maps and 70 or more others