Blinger

Blinger (Blinger.io) is a helpdesk for customer support and sales teams that gathers conversations from messaging apps, social networks, live chat and email. Agents answer everything from one web interface. The business is listed in Belarus and pitches the tool as a way to reply faster and avoid telephony costs.

What Blinger offers

• Unified inbox — messages from every channel collected in a single web view.
• Real-time analytics — figures on request volumes and on the performance of agent groups, channels and individual agents.
• Omnichannel widget — a site widget that lets customers pick their preferred messaging app or social network to get in touch.
• Helpdesk and CRM integrations — links to Salesforce CRM, Zendesk, Freshdesk, Kayako, Intercom, ELMA BPM and Bpm'online.
• Media exchange — support for sending media content during consultations.

Who it works with

Customer support and sales teams at companies that want to talk with customers in the channels those customers already use.

Key facts

• Based in: Belarus
• Integrations: Salesforce CRM, Zendesk, Freshdesk, Kayako, Intercom and others