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30-60% of CRM and Intranet Projects Fail

Organizations that successfully engage customers and employees experience a 240% boost in performance (Gallup) The average return on projects of this type range from $5 00 to $8 00 for every $1 00 spent (Nucleus Research) 71% of employees are disengaged (Dale Carnegie Research) 30%-60% - The number of employee collaboration and customer relationship management projects deemed to be a failure (Success Accelerators)

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