ESG Global

ESG Global is an outsourcing company that runs offshore teams for clients through a UK management layer. It operates its own wholly owned office in Mumbai, India, and says the work there is controlled from the UK to avoid the communication problems common with Indian-owned suppliers.

The business has been operating since 2005 and focuses on any task that can be done at a desk.

What ESG Global offers

• IT outsourcing — technical support and service desk work.
• Business process outsourcing — data processing, analysis and research handled offshore.
• Knowledge and recruitment process outsourcing — KPO and RPO work for clients.
• Sales and marketing support — lead generation and sales-related tasks.
• Customer support — customer service handled from the Indian office.

Who it works with

Companies that want to cut costs by moving desk-based work offshore while keeping a UK point of contact.

Key facts

• Based in: United Kingdom, with an office in Mumbai, India
• Founded: 2005
• Model: wholly owned Indian subsidiary managed from the UK