Typewise Nova

Nova is not a customer-facing chatbot. Typewise describes it as an orchestrator that works behind the scenes, building customer-service agents, testing them against past tickets and showing what failed before anything goes live, then monitoring quality and proposing fixes around the clock for a person to approve. The agents it runs handle email, chat and WhatsApp, answer presales questions and guide customers inside a product, and it integrates with Intercom, Zendesk and Shopify. Typewise reports that a Hamburg telemedicine platform now has AI agents handling 70% of inbound inquiries, and that another customer resolves 65% autonomously; those are vendor-reported figures. Not to be confused with Iterable's separately named Nova.