Huggy

Huggy is a digital customer service platform. Businesses use it to answer messages from several channels in one place. The site is written in Portuguese, and the company has been operating for about five years.

What Huggy offers

• Multichannel inbox: handles conversations from WhatsApp, Instagram, Facebook Messenger and other services.
• Website chat: a chat widget for sites, blogs and landing pages to talk with visitors.
• Chatbots: conversational flows that can be planned and built in a few clicks.
• Mobile app: lets staff keep answering customers from a smartphone.
• Integrations: connects other applications to the platform.

Who it works with

Huggy serves companies of all sizes and reports more than three thousand businesses using it. It also runs a partner programme for agencies and consultants.

Key facts

• Category: Conversational customer service
• Site language: Portuguese
• Customers: More than three thousand businesses