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Huggy

Brazilian customer service platform that joins WhatsApp, Instagram and Messenger chats in one automated inbox

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About Huggy

Huggy is a Brazilian digital customer service platform that pulls conversations from WhatsApp, Instagram, Messenger and other channels into one dashboard. Chatbots deal with routine questions, and human agents pick up qualified leads and harder cases from the same screen.

Services

  • Chatbot automation: conversation flows that filter, qualify and resolve common enquiries.
  • Unified inbox: WhatsApp, Instagram, Facebook Messenger and web chat in a single view for support teams.
  • Integrations: links to AI, CRM and ERP tools so agents see more context in each reply.
  • Reporting: real-time figures on team performance and conversation volumes.
  • Mobile and chat apps: Huggy Mobile and Huggy Chat for handling conversations on the go and on websites.

Customers and markets

Huggy serves companies that handle large volumes of messaging for lead generation, sales and support, and runs a partner programme.

Key facts

  • Based in: Brazil
  • Partnership: official Meta partner

Profile written by TrustList from the business's own published information, Sep 2026.

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