RepairTRAX

The online application RepairTRAX combines work orders with a point-of-sale system. The developer describes it as suited to any type of repair shop. It is cloud based, so the shop can open it from a browser, and it is sold with a free trial.

Tickets, parts and labor in one record

Each job is recorded as a repair ticket, and the ticket holds the parts and labor used on the repair. The software is built to handle any type of repair ticket, from a quick fix to a longer job. Because parts and labor sit on the same record, the shop can see the material and time behind each job.

Progress messages to customers

The messaging feature sends progress updates to the customer by text message or email, directly from the work order. The developer says this gives good customer service without adding work for technicians, since the customer is kept informed as the repair moves on.

Payments, printouts and accounting

The point-of-sale side includes credit card processing. Shops can print custom HTML receipts and labels, and the application can export full data. Ticket search can produce CSV output, and a parts sold report groups sales by each part's unique ID rather than its description. The software can be used with QuickBooks as an optional link.

Versions for different kinds of repair shop

The developer publishes separate pages for cell phone repair, computer repair, jewelry repair and audio visual repair. On its cell phone page the developer points out that the text feature cannot be used while the shop is holding the customer's phone for repair. The computer page covers storefront, mobile and combined shops working on Mac, PC and Xbox, and the audio visual page covers shops that repair guitars, amplifiers, microphones and other audio gear. The company says the software helps these shops provide excellent customer relations and service.

Who it suits

Taken together, the developer's pages describe one system for ticketing, parts, payment and customer updates across the different kinds of repair shop it names. The developer also says the product is easy to learn, and it notes that the messaging is sent live, directly to the customer, from the repair shop work order.

RepairTRAX is an online repair shop application with a point of sale function. It suits any shop that works from repair tickets, work orders or service tickets.

It records parts and labour, and can send progress messages to customers by text or email directly from a work order.

What RepairTRAX does

• Repair tickets: creates and tracks tickets and the repairs behind them.
• POS and card processing: takes payments at the counter.
• Customer messaging: text and email updates without extra work for technicians.
• Printouts and labels: custom HTML printouts.
• Data export: full export, including ticket search results as CSV.
• QuickBooks link: optional connection to QuickBooks.

Who it serves

Computer, Mac and mobile phone repair shops, whether storefront, mobile or both.