OpenRMA

OpenRMA is repair management software for computer repair businesses, mobile repair shops and other service centres. It is available as a Windows desktop application and as a cloud web edition.

It tracks repairs through the full RMA workflow and sends SMS and email updates to customers.

What OpenRMA offers

• Repair tracking — records problem description, item condition and accessories, with attachments and pictures.
• Tickets and quotes — issues tickets and quotes for jobs.
• Customer and inventory management — keeps client records and stock.
• Printed forms — drop-in and check-out forms in several paper sizes, including A4, A5, US Letter and thermal roll, with the shop's own terms.
• Reports — detailed reporting in real time.

Who it works with

Computer, phone and other repair shops, including bike, jewellery, watch and camera repair.

Key facts

• Editions: desktop in Standard, Professional and Enterprise; cloud web edition
• Support: documentation plus remote support tools