OpenRMA

OpenRMA is built for the counter and the workbench of a repair business. A technician takes in a laptop, a phone or a camera, and the software gives that job a record from the moment it arrives until the customer collects it. The vendor positions the product as repair shop and RMA software, and it is sold in two forms: a Windows desktop application and a cloud web edition that runs in a browser on a computer, tablet or phone.

Recording an item at drop-off

Each repair record carries a problem description, a note on the condition of the item (for example scratched or damaged) and the accessories that came with it, such as a charger or battery. Files and pictures can be attached to the job, and all the RMAs raised for one client can be pulled up together. Tickets and quotes are issued from the same screens, so the shop does not need a separate quoting tool.

Forms customers sign

Once the details are in, the shop can print drop-in and check-out forms on US Letter, A4, A5 or thermal receipt paper, with its own terms of service on them. The vendor points out that a signed form helps when a repair goes wrong and the customer disputes what was agreed. Barcode and serial number labels can also be printed.

Keeping customers informed

SMS and email notifications tell customers where their repair stands, and a customer web status portal lets them look it up themselves. Staff can follow activity without leaving the screen they are working on. Reports are available in real time, data can be exported to Excel, and the system runs for a single user or for several people at once.

Editions and how it is bought

The desktop software is offered in Standard, Professional, Enterprise and Retail editions, with a comparison table so a shop pays only for the features it needs. According to the vendor, the Windows versions need no internet connection and are bought once with a lifetime license, while the cloud edition is charged as a fixed subscription, monthly or annually. A trial of the desktop edition arrives as a download link after registration, and the cloud edition can be tried through a demo request.

Trades it is aimed at

Although computer and mobile phone repair are the headline uses, the site lists small engine repair, security camera repair, musical instrument repair, bike repair, jewelry and watch repair and camera repair as other shops it suits. Documentation comes as a PDF with purchase and online, and the vendor also offers remote support through tools such as TeamViewer and AnyDesk.

OpenRMA is repair management software for computer repair businesses, mobile repair shops and other service centres. It is available as a Windows desktop application and as a cloud web edition.

It tracks repairs through the full RMA workflow and sends SMS and email updates to customers.

Main features

• Repair tracking: records problem description, item condition and accessories, with attachments and pictures.
• Tickets and quotes: issues tickets and quotes for jobs.
• Customer and inventory management: keeps client records and stock.
• Printed forms: drop-in and check-out forms in several paper sizes, including A4, A5, US Letter and thermal roll, with the shop's own terms.
• Reports: detailed reporting in real time.

Customers and markets

Computer, phone and other repair shops, including bike, jewellery, watch and camera repair.

Key facts

• Editions: desktop in Standard, Professional and Enterprise; cloud web edition
• Support: documentation plus remote support tools