Knowlarity

Knowlarity is a cloud communications provider that lets businesses handle customer calls and messages from one platform. It targets small firms and start-ups as well as larger organisations, and it needs no extra on-site equipment.

What Knowlarity offers

• Virtual numbers — one number for managing business calls from any location, with call forwarding, voicemail and number masking.
• Voice solutions — cloud calling with real-time tracking and monitoring of work.
• Messaging — sending and receiving text messages with customers.
• Video meetings — meeting links shared instantly with customers.
• AI-enabled tools — features connected to a client's own systems to shape customer journeys.
• Softphone — a browser-based phone using WebRTC and MPLS.

Who it works with

The platform is pitched at banking and financial services, travel and hospitality, sales and lead generation, customer service, and automated calls or surveys. It connects with major CRM systems.

Key facts

• Support: round-the-clock availability
• Security: enterprise-grade protections
• Deployment: customised set-ups run quickly on the cloud