Infinity Group UK

The benefits of our business IT support services

Fast response timesWe aim to answer all support calls within 1 min Platinum Trusted Provider 3 years of consistent customer reviews Unlimited Remote Supportfrom our experienced UK based Service Desk Specialist IT Consultancy in delivering Microsoft Modern Workplace Compliance & Security Assurance ISO 27001, 9001 and 14001 certified

Quick response times coupled with an efficient Service Desk

Speed of resolution is at the forefront of our Service desk performance which is why when customers call, we answer in under 1 minute We also focus on the quick resolution of tickets to minimise disruption to our customers

Delivering consistent customer service excellence

It’s not by chance, that for the past 3 years we have consistently been awarded for delivering customer service excellence by Feefo Our commitment to customer service has been reflected in the quality and efficiency of our work

Recently awarded the 2022 Feefo Platinum Trusted Service Award, our 2700+ live customer reviews set us apart as the leading provider of business IT support in London

Market leading managed IT support services

Our market leading Managed IT services are accredited by some of the world’s leading IT vendors, such as Microsoft, Cisco, Cisco Meraki and Sophos We have a specialist internal IT Consultancy and Cyber security consultancy team to enable us deliver a full service managed service offering to improve your business performance

Business IT support to boost performance

Whether you require fully outsourced business IT support or want to bolster the capabilities of your internal IT team, our specialist service desk can deliver expert, fast and reliable IT services tailored to your business requirements

Flexible IT support contracts to meet business needs

Benefits of our IT support services

Access our Service Desk around the clock Our Business IT Support solutions provide a wealth of benefits Standard cover is available 7 00am – 7 00pm Monday to Friday

Our Service Desk hours are however flexible and equipped to provide extended services including weekend and 24/7 cover for those customers who require higher levels of support

An Account Manager to strategically guide you Each business client is assigned an Account Manager as their first point of contact and to undertake quarterly review meetings

These help to ensure your Support Service and Strategy are kept on track to achieve your company goals We work hard to provide the most comprehensive level of IT Support that companies need

Strict service levels and IT Security best practise Every IT Support contract includes unlimited remote support for all staff where they can quickly speak directly to an Engineer

All our support Engineers adhere to strict, agreed SLAs and a standard level of IT Security This includes proactive server, PC, Switches/Access Point/Router and Firewall monitoring and patch and system management

Average call response time

Other reasons to choose Infinity Group as an Outsourced IT provider

Infinity Group is a certified leading IT Support company, that has worked with many businesses on a range of projects including Outsourced IT, Remote IT, Managed IT,  IT Consultancy, IT Infrastructure, IT Security including GDPR Consultancy and Network Support services