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Call Recording Software

Exelysis Contact Center

Unified contact centre platform with call recording, softphone and conversational AI for large customer care operations

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  • Archiving
  • 24/7 (Live Rep)
  • Online
  • Business Hours
  • +23 more
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About Exelysis Contact Center

Exelysis Contact Center is a unified communications and contact centre platform from Microbase. It combines telephony, call logging and recording with self-service voice and text automation.

What Exelysis Contact Center offers

  • Softphone: built into the Exelysis platform.
  • Call logging and recording: an integrated system with secure storage of recorded calls.
  • Unified communications: a telecom framework that also supports hospitality use.
  • Conversational AI: speech recognition and natural language understanding powered by Omilia.
  • Omni-channel care: voice and text across call centre, mobile app, web chat, SMS, smart speakers, social media and email.
  • Third-party links: connections to CRM, ERP and GIS systems and web services.

Customers and markets

Customers in financial services, telecommunications, infrastructure and telemarketing, across four continents.

Key facts

  • Vendor: Microbase
  • Partnership: Gold Partner of Omilia Conversational Intelligence

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Archiving
  • 24/7 (Live Rep)
  • Online
  • Business Hours
  • Documentation
  • Webinars
  • Live Online
  • In Person
  • Web-Based, Cloud, SaaS
  • Installed - Windows
  • On-Demand Recording
  • File Transfer
  • Event Triggered Recording
  • Distributed Call Recording
  • Reporting/Analytics
  • Record & Playback Ability
  • Progressive Dialer
  • Outbound Call Center
  • Manual Dialer
  • Inbound Call Center
  • Blended Call Center
  • Interactive Voice Response (IVR)
  • Predictive Dialer
  • Call Recording
  • Call Logging
  • Queue Management
  • Campaign Management

What the business tells TrustList

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