Exelysis

Built by Microbase, Exelysis runs contact centre and unified communications work for large organisations. It handles customer conversations across many channels from one system and adds speech recognition and natural language understanding so callers can speak or type instead of navigating a traditional IVR menu.

What Exelysis offers

• Contact centre platform — an open, flexible telecom framework for running customer care.
• Omni-channel customer care — phone calls, email, SMS, web chat, social channels, a mobile app and smart speakers managed from one place.
• Exelysis NLU — conversational self-service powered by Omilia's speech and language technology.
• Soft phone — an integrated desktop phone for agents.
• Call logging and recording — a combined platform for capturing calls.
• Hospitality telecoms — a dedicated solution for the hospitality industry.

Who it works with

Organisations in financial services, telecommunications, infrastructure and telemarketing, spread across four continents. An API lets customers link the system to their own reporting and business processes.

Key facts

• Based in: United Kingdom
• Developer: Microbase
• Partnership: Gold Partner of Omilia