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Call Recording Software

Calibre

Call recording, agent quality monitoring and telecom business intelligence suites for contact centres

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  • Record & Playback Ability
  • Archiving
  • Call Tagging
  • Distributed Call Recording
  • +10 more
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About Calibre

Calibre is a set of voice recording and analysis products that can be combined to suit a business. It covers recording calls, assessing agents and analysing business data.

Features

  • Praetorian Voice Recorder: a ready-to-use recorder that can capture calls full-time, on a schedule, at random, selectively or on demand.
  • Mentor QA Suite: tools to monitor and evaluate agents and help improve their performance.
  • Telecom BI Suite: analysis of quantitative business and customer data to give an organisation useful information.

Key facts

  • Product type: call recording software
  • Structure: modular suites that can be used together

Customers and markets

Contact centres and other organisations that record customer calls, check how agents perform and want to learn more from the quantitative data they hold about the business and its customers.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Record & Playback Ability
  • Archiving
  • Call Tagging
  • Distributed Call Recording
  • File Transfer
  • On-Demand Recording
  • Scheduled Recording
  • Installed - Mac
  • Installed - Windows
  • Web-Based, Cloud, SaaS
  • Webinars
  • Documentation
  • Business Hours
  • 24/7 (Live Rep)

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