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Call Center Software

QueueMetrics

Monitoring and reporting software for Asterisk-based call centres, in cloud or on-premise form

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  • Inbound Call Center
  • Business Hours
  • Documentation
  • Webinars
  • +13 more
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About QueueMetrics

QueueMetrics is call centre monitoring software for Asterisk and compatible phone systems. It reports on agent productivity and call activity, and offers live views for supervisors running inbound or outbound campaigns.

What QueueMetrics offers

  • Agent tracking — productivity, working time, sales targets and conversion rates.
  • Call metrics — ACD, IVR and music-on-hold events across more than 200 measures.
  • Wallboards and alarms — customisable live displays and alerts.
  • Supervisor tools — whisper, spy and barge monitoring.
  • Agent interface — messages and alarm options, with a WebRTC softphone.
  • Quality tracking and CRM links — integrates with systems such as Vtiger and Salesforce.

Who it works with

Contact centres running FreePBX, Yeastar, Grandstream, Issabel, FusionPBX, VitalPBX and other Asterisk or FreeSWITCH systems.

Key facts

  • Deployment: cloud service or on-premise package
  • Vendor: Loway

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Inbound Call Center
  • Business Hours
  • Documentation
  • Webinars
  • Live Online
  • Web-Based, Cloud, SaaS
  • Installed - Windows
  • Outbound Call Center
  • Manual Dialer
  • Reporting/Analytics
  • Blended Call Center
  • Call Recording
  • Call Logging
  • Escalation Management
  • Queue Management
  • Real-time Chat
  • Campaign Management

What the business tells TrustList

Delivery
SaaS (cloud), On-premise evidence sent

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