QueueMetrics

Measure, control and improve all aspects of your call center.

QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports

QueueMetrics Simplifies Your Workflow

QueueMetrics simplifies call center agents' daily workflow using a dedicated agent interface with text messages and alarm options It integrates easily with all modern CRMs in the market like Vtiger or Salesforce, and includes a ready to use WebRTC softphone and a complete quality tracking tool

Measure and improve all contact center activities with more than 200 different metrics Manage your contact center processes in realtime with customizable Wallboards, live alarms, whisper, spy and barge monitoring

Trusted by thousands of companies worldwide for its solidity and scope With more than 15 years of experience, QueueMetrics regularly improves its selection of reports and metrics Available as QueueMetrics-Live Cloud service or On-Premise software package for FreePBX, Yeastar S PBX, Grandstream UCM, Issabel, FusionPBX, VitalPBX and many other Asterisk/Freeswitch distros