Indosoft

Indosoft is a contact centre technology company that develops Q-Suite, call centre software built for the open-source Asterisk telephony platform. It also offers an AI-powered platform that brings voice, chat, SMS, email and social messaging into one dashboard.

What Indosoft offers

• Q-Suite ACD: a multi-tenant call distributor with skill-based routing, queue prioritisation and agent hot-desking.
• Predictive dialler: multi-campaign outbound dialling with predictive, preview and progressive modes, used for collections and sales.
• Call-flow and script tools: a visual builder for IVR call flows and a script builder for agents.
• Omnichannel platform: a unified dashboard for voice, chat, SMS, email and social channels, with real-time monitoring.

Who it works with

Its customers include inbound, outbound and hosted call centres, and compliance-heavy industries that need secure, scalable systems.

Key facts

• Deployment: on-premise, cloud or hybrid, with full API access.
• Licensing: Q-Suite is available for private labelling and reselling.