iSuporta Outsourcing

iSuporta Outsourcing provides remote offshore staff for clients in the United States and other countries. Its teams work from an enterprise facility in Cebu City in the Philippines, and the firm handles their hiring, IT and payroll.

Services

• AI-augmented customer support: representatives who use AI tools to draft replies, with platforms such as Zendesk, Intercom and ChatGPT.
• Data entry and labelling: high-volume data work and human feedback for training AI models, backed by a platform called HumanInLoop.
• Virtual assistants: staff who manage CRMs, build slide decks and automate routine workflows with tools such as Zapier and HubSpot.
• Full team management: recruiting, training, HR, IT, workstations and payroll handled by the firm.

Clients

The site lists clients in the United States, the United Kingdom, Australia and Canada. Compliance and security are managed from the US.

Key facts

• Based in: Cebu City, Philippines.
• Tools: Zendesk, Intercom, ChatGPT, Zapier, HubSpot and Midjourney.