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Call Center Company

Daktela s.r.o.

Cloud contact centre software with AI for omnichannel customer service, call routing and ticket handling

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About Daktela s.r.o.

Daktela s.r.o. makes cloud-based contact centre software that brings customer channels together in one application. Its AI features handle routine requests, and the firm gives car showrooms and car repair shops as examples of its use.

What Daktela s.r.o. offers

  • Digital concierge: an AI assistant that handles many conversations at once and passes them to live agents when needed.
  • Voice automation: inbound calls and outbound campaigns handled through natural conversation, without traditional IVR menus.
  • Inbox productivity: replies to common requests, plus ticket categories and deadlines set automatically.
  • Power Pack: an AI add-on with sentiment analysis, predictive routing and automated quality assurance.
  • Mobile access: a mobile app that lets staff stay connected from anywhere.

Customers and markets

Businesses with many customer requests, such as car showrooms and car repair shops, and more than 1,000 clients overall.

Key facts

  • Clients: more than 1,000 businesses
  • Automation: the site says it can automate up to 90% of customer interactions

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-10. Organic ranks only; sponsored placements are never ranks.

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