CallCenter.com

CallCenter.com is a call centre operator in Minneapolis, Minnesota. It handles inbound and outbound customer contact for businesses and builds its approach around people, process and technology.

What CallCenter.com offers

• Inbound call handling — customer support, order and product help.
• Outbound calling — campaigns run for client businesses.
• Scalable staffing — capacity that can be grown as a client's volume increases.
• Customer journey support — covering the sale, delivery and after-sale support to encourage repeat purchases.
• Efficiency work — continuous improvement aimed at shorter average handling times.

Who it works with

The firm supports businesses that need help with call volumes. It also runs a jobs programme as a second-chance employer, offering work and career support to marginalised groups.

Key facts

• Based in: Minneapolis, Minnesota, USA
• Management style: servant leadership
• Staff retention: reports annual agent turnover below industry norms