ContactWorks

ContactWorks is a call centre and contact centre services company based in Austin, Texas. It provides outsourced technical support covering desktop troubleshooting, mobile device support, IoT diagnostics, application assistance and network monitoring, alongside customer service work such as order management, billing support and general enquiries. The company also offers inbound and outbound sales support, including lead qualification through to closing deals. It describes its contact centres as located in multiple countries and says its services are designed to scale alongside client businesses as their needs change and demand increases. The company positions itself as a partner for emerging and fast-scaling businesses, aiming to combine industry experience with automation and process knowledge across its contact centre operations, and says it works to understand each client's own business processes and requirements as part of that approach.