ContactWorks

ContactWorks is a contact centre company in Austin, Texas that provides outsourced technical support, customer service and sales support. It works mainly with emerging and fast-scaling businesses whose customer demand is growing.

Products and services

• Technical support: desktop troubleshooting, mobile device support, IoT diagnostics, application help and network monitoring.
• Customer service: order management, billing support, general enquiries and concierge-style service.
• Inbound and outbound sales support: lead qualification through to closing deals.
• Scalable contact centre services: flexible staffing that grows or shrinks with client demand.
• Automation and process design: combining automation know-how with each client's own business processes.

Clients

Emerging and fast-scaling product and service companies whose business needs can change quickly.

Key facts

• Based in: Austin, Texas
• Locations: contact centres in several countries around the world.