AnswerPro

AnswerPro is an answering service focused on healthcare. Its agents answer calls for medical practices and health systems across the United States, using the practice's own greeting and rules. The company says it has spent more than 70 years on medical communication.

What AnswerPro offers

• Medical answering — trained agents take calls and follow routing and documentation rules set by each practice.
• Clinical nurse triage — licensed nurses in all 50 states return escalated calls and follow decision trees.
• Appointment scheduling — booking inside the practice's own records system, respecting provider preferences.
• After-hours cover — the same protocols on nights, weekends and holidays.
• Secure messaging — messages and triage notes delivered through encrypted channels or the practice's records system.
• Wider call handling — order entry, event registration and on-call reporting appear on older pages.

Who it works with

Doctors, specialist practices and health systems, including hospice notifications and post-procedure questions.

Key facts

• Compliance: a dedicated HIPAA compliance officer and business associate agreements
• Agents: based in the United States
• Setup: scripts and scheduling rules are built around each practice