Shadow CMS

Shadow CMS Enterprise is a scalable application for managing communications. It gathers data from several telephone sources into a single view of how communication facilities are being used. The aim is to expose billing irregularities and wasted effort.

Main features

• Call detail records: usage data from the telephone system.
• Voice mail and auto attendant data: included in the consolidated picture.
• ACD and mobile data: contact queue and mobile activity brought together.
• Usage analysis: helps spot billing irregularities, misuse, bottlenecks, inactivity and lost productivity.

Who it works with

Organisations that run several communication facilities and want one combined account of their use.

Key facts

• Edition: Enterprise
• Category: Call accounting software
• Approach: Combines statistics from various facilities rather than looking at each in isolation