Microcall

Microcall is call accounting and analytics software that reads voice data from many telephone platforms. It turns that data into dashboards that managers can read quickly. The company has worked in voice reporting for more than forty years.

Features

• Call traffic monitoring: real-time and historical views across an organisation.
• Cost allocation: breaks total telecom costs down by use within the business.
• Cradle-to-grave searches: follows a call through the system to troubleshoot problems.
• Alerts: warns of SIP capacity issues, improper routing and unusual usage.
• Wallboards: reporting screens for call centre teams.

Clients

Healthcare, logistics, retail, finance, education, professional firms and technology organisations.

Key facts

• Platforms covered: Avaya, Cisco, Microsoft Teams and other voice systems
• Experience: Over forty years in business