Microcall analyzes & clarifies complicated voice data and produces easy-to-read dashboards to improve employee productivity, manage the voice infrastructure, reduce expenses, and improve operational efficiency

Turn Raw Data into Actionable Insights

Microcall analyzes complex data from Avaya, Cisco, Microsoft Teams, and any kind & any number of voice platforms (On-premise, Cloud, Session Border Controllers), and creates clear, understandable dashboards for managers to make quick and accurate business decisions

Microcall creates easy to visualize dashboards that provide real-time and historical analytics on employee productivity, call quality, voice traffic, cost allocation, toll fraud, and more

Microcall makes cradle-to-grave searches easy and sends real-time alerts for notification of SIP capacity issues, improper routing, voice usage irregularities, customer service levels, as well as employee abuse and misuse

Traffic / SIP Analytics

Avaya, Cisco, & Microsoft Teams

All the details of Session Border Controller traffic & beyond