Infortel Select

Infortel Select is a call accounting and unified communications management product from ISI. It helps organisations look at how voice, video and instant messaging or presence services are used and what they cost.

What Infortel Select does

• UC reporting: standard reports on how communications systems are used.
• Traffic analytics: analysis of call volumes and patterns.
• Collaboration recording: capture of communication sessions.
• Speech analytics: review of recorded conversations.
• Workforce management: tools aimed at staffing and people measurement.
• Telecom audit and expense management: checks on telecom bills and spending.

Who it serves

Companies that want to measure, analyse and tune their communications usage, content, costs and staff.