Focus Telecommunications

Focus Telecommunications is an answering service that takes calls for property managers, contractors and home service businesses at any hour. Its agents follow each client's protocols.

What Focus Telecommunications does

• Phone answering: round-the-clock calls answered by people, including nights, weekends and holidays.
• Order taking: orders taken and processed by phone or through the client's own web portal.
• Customer support: help desk answering and Level 1 customer support.
• Text message answering: callers' text messages sent through the business's existing landline.
• Dispatch and admin: after-hours dispatch and administrative support for busy teams.

Clients

Property managers, contractors, plumbers, HVAC companies, elevator contractors, franchises and catering businesses.

Key facts

• Founded: 1987, and family-owned and operated.
• Uptime: 24/7 Gold Site Certified, with redundant power, network and systems.