Focus Answering Service

Focus Answering Service is a professional answering service that takes phone calls for property managers, contractors and home service businesses. Live agents answer day and night, including weekends and holidays.

What Focus Answering Service offers

• Phone answering: answering calls and passing on messages, forms and information to callers.
• Order taking and processing: taking orders by phone or through the client's website portal.
• Help desk and Level 1 support: first-line customer support and help desk answering.
• SMS answering: customers text messages to the business through its existing landline.
• After-hours dispatch and admin support: after-hours dispatch services, plus administrative support.

Clients

Property managers, contractors, plumbers, HVAC firms, elevator contractors, franchises, catering companies and small businesses.

Key facts

• Founded: 1987, and family-owned and operated.
• Certification: 24/7 Gold Site Certified, with redundant power, network and systems.