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Customer Service
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Performance Metrics
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Service Catalog
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Interaction Tracking
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Customizable Branding
Multi-Channel Communication
Real-time Chat
Service Level Agreement (SLA) Management
Social Media Integration
Document Storage
Knowledge Base Management
Remote Access/Control
Review Management
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Response Management
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Review Monitoring
Negative Feedback Management
Review Notification
Data Mining
Machine Learning
Data Visualization
Data Extraction
Statistical Analysis
Predictive Modeling
Fraud Detection
Linked Data Management
Semantic Search
Text Mining
Text Mining
Sentiment Analysis
Predictive Modeling
Text Analysis
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Summarization
Tagging
Taxonomy Classification
Topic Clustering
Artificial Intelligence
Process/Workflow Automation
Predictive Analytics
For Sales
Chatbot
Multi-Language
For Healthcare
For eCommerce
Virtual Personal Assistant (VPA)
Data Analysis
Storytelling
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Reporting/Analytics
Predictive Analytics
Data Visualization
Data Source Connectors
Data Discovery
Natural Language Search
Query Builder
Self Service Data Preparation
Self-service Analytics
Machine Learning
Visualization
NLP
Predictive Modeling
Statistical / Mathematical Tools
Deep learning
Templates
ML Algorithm Library
Model Training
Complaint Management
Self Service Portal
Forms Management
Social Media Monitoring
Feedback Management
Survey Management
Quality Assurance Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Issue Tracking
Case Management
Routing
IVR
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Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
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Audience Segmentation
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Configurable Alerts
Impact Scoring
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Data Entry
Abbreviation Detection
Data Capture and Transfer
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Mis-Keyed Variation Detection
Phonetic Variation Detection
Conversational AI Platform
Speech Synthesis
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Discussion Boards
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Cataloging/Categorization
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Scorecards
Strategic Planning
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Learner Portal
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Certification Management
Simulation
Training Companies
In Person
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Documentation
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Built in LMS
Academic/Education
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Built-in Course Authoring
Corporate/Business
Data Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Disparate Data Collection
Document Extraction
Customer Experience
Dashboard
Sentiment Analysis
Analytics
Predictive Analytics
Negative Feedback Management
Multi-Channel Data Collection
Knowledge Management
Survey/Poll Management
Customer Segmentation
Text Analysis
Email Management
Routing
Archiving & Retention
Response Management
Canned Responses
Whitelisting/Blacklisting
Data Recovery
Email Monitoring
Queue Management
Shared Inboxes
Signature Management
Spam Blocker
Customer Engagement
Communication Management
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Content Syndication
Feedback Collection
Analytics
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Gamification
Live Chat
Churn Management
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Clarabridge Text analytics
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WordStat
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MonkeyLearn
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uCrawler
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DeepOpinion Studio
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Akio.CX
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