ListenTrust

ListenTrust runs a bilingual contact centre in Hermosillo, Sonora, Mexico, staffed by agents who work in English, Spanish or both. Clients reach it from the United States, and it operates around the clock on phone, email, chat and social media. It has been in business for over a decade and says it has handled millions of calls.

What ListenTrust offers

• Inbound sales — taking orders and enquiries for direct response campaigns, including hard, soft and trial offers and multi-pay models.
• Customer care — service and support by phone, email, chat and social media, including save-the-sale and loyalty work.
• Outbound calling — lead generation, appointment setting and win-back campaigns.
• Fundraising support — direct response calls for non-profit appeals, plus event and donor support.
• Membership programmes — retention and renewal calls for clubs and loyalty schemes.

Who it works with

E-commerce sellers, digital marketers, non-profits and direct-to-consumer brands, in both B2B and consumer settings.

Key facts

• Based in: Hermosillo, Sonora, Mexico
• Languages: English, Spanish and bilingual agents
• Hours: 24 hours a day, every day of the year