LimTC

LimTC sets up managed support and operations teams in Ukraine for growing businesses. It has done this since 2017, with staff who work in English and a process in which the client approves every hire.

What LimTC offers

• Helpdesk and customer support: including technical support at levels one to three.
• Customer success: teams that look after existing accounts.
• Pre-sales and sales support: help with enquiries before purchase.
• Back-office administration: repeatable admin work moved to a managed team.

Clients

Growing companies whose support or admin volume has outgrown their team, or who were let down by an earlier outsourcer. Teams often start with one to three people and grow as work increases.

Key facts

• Team location: Ukraine
• Founded: 2017
• Method: LimTC defines the role with the client, handles recruitment and training, and manages day-to-day work
• Knowledge: training is captured in playbooks so later hires can pick it up