Kanekt 365

Kanekt 365 runs a call centre that takes phone orders for quick-service restaurants, with its roots in the pizza trade. It operates from Laconia, New Hampshire, and serves restaurant owners who want their own staff to concentrate on preparing food and serving people in the shop.

Products and services

• Phone order taking: incoming restaurant calls are rerouted to agents who take the order and pass it straight into the restaurant's point-of-sale system.
• Brand-trained agents: staff learn a restaurant's menu, daily specials and a script written for that venue, including a light suggestion of extra items.
• AI order taking: an automated ordering option that works with more than 50 point-of-sale systems.
• Redundancy cover: call centre and AI back-up so calls are still answered when the restaurant is busy.
• Spanish-speaking agents: available to widen a restaurant's reach.

Who it serves

Mostly pizza restaurants, with expansion into Chinese restaurants, sub shops and other quick-service outlets.

Key facts

• Based in: Laconia, New Hampshire, USA
• Agent pay: agents are rewarded for hitting the daily sales target set by each restaurant
• Integration: order details flow into the client's point-of-sale system