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BPO Service Company

Ison Xperiences

Customer experience outsourcing firm running call centres and digital service for telecoms, banks and insurers

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About Ison Xperiences

Ison Xperiences, written iSON Xperiences by the company, is a customer experience and business process outsourcing firm serving clients in Africa and beyond. It combines contact centre staff with digital tools and describes its aim as human-centred customer service backed by technology.

What Ison Xperiences offers

Contact centre services — inbound and outbound calling, plus customer experience surveys.
Business process as a service — outsourced back-office work.
Quality management — monitoring of service quality as a managed service.
CX consulting and design — advice on improving customer journeys and digital maturity.
Analytics — speech and voice analytics and business insight reporting.
Automation — robotic process automation and an insurance onboarding tool called hAIVE.

Who it works with

Its clients include telecoms operators, banks, insurers and fintech companies. The site says it has been the official call centre partner of MTN Nigeria since August 2015.

Key facts

Certifications: ISO and PCI-DSS
Recognition: named a Major Contender and Star Performer by Everest Group

Profile written by TrustList from the business's own published information, Oct 2026.

What the business tells TrustList

Certifications and partner status: Other recognised certification evidence sent

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