Ipg Group

Ipg Group is a customer contact business that operates under the WEngage name. It supports companies with calls, messages and other channels across the full customer journey, from selection through to retention. The group reports more than thirty years of experience and describes itself as broader than an ordinary call centre.

Services

• Customer contact outsourcing: trained agents handling enquiries on behalf of client brands.
• Multichannel engagement: service across a wide range of communication channels.
• Multilingual support: contact handling in a number of European languages.
• Customer interaction technology: tools and certified processes that back up the people.
• Improvement advice: insights and suggestions offered proactively to clients.

Clients

Companies in many industries that want their customer contact to reflect their own brand values, with service across Europe.

Key facts

• Experience: over thirty years
• Subsidiaries: Belgium, the Netherlands, Morocco, Türkiye and Suriname
• Brand: WEngage, with the baseline Together for better connections