Ideon

Ideon is a Nairobi outsourcing company that provides back-office services to businesses in several industries. It began as a shared services unit for a group of subsidiaries, then opened those services to outside clients from 2016.

Services

• Finance and accounting outsourcing: accounting functions run for clients so they can focus on their main work.
• Payroll: timely, accurate and compliant payroll for small and medium firms.
• HR and recruitment: candidate matching and an applicant tracking system.
• Contact centre: customer contact across several channels.
• Debt collection: recovering overdue accounts for lenders, fintechs and financial institutions.

Customers and markets

Credit providers, lending companies and small and medium enterprises across industries.

Key facts

• Based in: Nairobi, Kenya
• Commercial services since: 2016
• Origin: centralised finance, HR and IT support for group companies